Terms and Conditions
Returns and Exchanges must be returned within 15 days of the purchase date and applies only to new products.
Item must be in original box and be in an undamaged state and the original sales invoice must accompany the item, 20% restocking fee will apply.
Please retain the box and packing materials. These will be required if you need to ship the computer for Warranty service and maintenance.
Refurbished Products including and not limited to: Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty unless noted otherwise.
Advance Payment / Deposit for used items and or special order is nonrefundable.
Items not eligible for return or refund or exchange include but not limited to:
CompuBC offers manufacturers warranty for new items unless otherwise stated and will only warranty items that have a manufacturers defect.
Warranty only applies to customers within Canada.
Warranty will apply only to machines purchased for your use and cannot be transferred.
Accidental damage is not covered, All damages caused by the end-user will void the Warranty. Items damaged by misuse or handling such as but not limited to liquid spills, over clocking, overheating, wrong use or installation and or tempered by any kind will not be covered under warranty.
These terms govern the provision of any computer support services (“Services”) provided by CompuBC.
Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to CompuBC. If any such unauthorized third party parts are returned with a computer for Warranty service, CompuBC will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.
CompuBC provides you with access to and use of the Services subject to your compliance with the Terms. CompuBC reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old, and that you have the right, capacity and authorization necessary to legally bind yourself to these Terms.
Authorization to Access your Computer
You acknowledge that by your use of the Services you are authorizing CompuBC to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services CompuBC may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant CompuBC the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.
Quotes
Any verbal quote given by CompuBC is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by CompuBC at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.
Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to CompuBC. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative.
If equipment is left with CompuBC and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of CompuBC. You agree to hold CompuBC harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. All charges are still your responsibility.
Software Installation
CompuBC may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. CompuBC may need to reinstall software that was included as part of your computer’s original configuration.
You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period (usually thirty days) unless you purchase a license to continue using such Software.
Backup Services & Potential Data Loss
While CompuBC will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing CompuBC to perform diagnostic, repair, or other services on your computer.
It is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that CompuBC and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files.
If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.
CompuBC is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, CompuBC will not be liable in any way.
Confidentiality
CompuBC agrees not to disclose any information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of CompuBC subject to confidentiality agreements or as required by law.
Upgrades
CompuBC can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. CompuBC will offer suggestions and advice on upgrades but is not liable for any compatibility issues.
Terms
All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after it’s issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.
Limited Liability
CompuBC shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event, will CompuBC be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if CompuBC has been advised of the possibility of damages or loss to persons or property. CompuBC liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and CompuBC agree that the sole and exclusive remedy for unsatisfactory work shall be, at CompuBC option, additional attempts by CompuBC must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of CompuBC services would be much greater if CompuBC undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of CompuBC, and assumes any and all known risks of injury and property damage that may result.
Item must be in original box and be in an undamaged state and the original sales invoice must accompany the item, 20% restocking fee will apply.
Please retain the box and packing materials. These will be required if you need to ship the computer for Warranty service and maintenance.
Refurbished Products including and not limited to: Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty unless noted otherwise.
Advance Payment / Deposit for used items and or special order is nonrefundable.
Items not eligible for return or refund or exchange include but not limited to:
- Motherboards, Processors, Ram / Memory, Hard Drives, Video Cards, Sound Cards, Internal Add On Cards, Monitors, Software, Used / refurbished items, Special order and Service.
CompuBC offers manufacturers warranty for new items unless otherwise stated and will only warranty items that have a manufacturers defect.
Warranty only applies to customers within Canada.
Warranty will apply only to machines purchased for your use and cannot be transferred.
Accidental damage is not covered, All damages caused by the end-user will void the Warranty. Items damaged by misuse or handling such as but not limited to liquid spills, over clocking, overheating, wrong use or installation and or tempered by any kind will not be covered under warranty.
These terms govern the provision of any computer support services (“Services”) provided by CompuBC.
Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to CompuBC. If any such unauthorized third party parts are returned with a computer for Warranty service, CompuBC will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.
CompuBC provides you with access to and use of the Services subject to your compliance with the Terms. CompuBC reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old, and that you have the right, capacity and authorization necessary to legally bind yourself to these Terms.
Authorization to Access your Computer
You acknowledge that by your use of the Services you are authorizing CompuBC to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services CompuBC may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant CompuBC the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.
Quotes
Any verbal quote given by CompuBC is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by CompuBC at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.
Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to CompuBC. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative.
If equipment is left with CompuBC and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of CompuBC. You agree to hold CompuBC harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. All charges are still your responsibility.
Software Installation
CompuBC may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. CompuBC may need to reinstall software that was included as part of your computer’s original configuration.
You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period (usually thirty days) unless you purchase a license to continue using such Software.
Backup Services & Potential Data Loss
While CompuBC will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing CompuBC to perform diagnostic, repair, or other services on your computer.
It is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that CompuBC and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files.
If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.
CompuBC is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, CompuBC will not be liable in any way.
Confidentiality
CompuBC agrees not to disclose any information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of CompuBC subject to confidentiality agreements or as required by law.
Upgrades
CompuBC can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. CompuBC will offer suggestions and advice on upgrades but is not liable for any compatibility issues.
Terms
All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after it’s issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.
Limited Liability
CompuBC shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event, will CompuBC be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if CompuBC has been advised of the possibility of damages or loss to persons or property. CompuBC liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and CompuBC agree that the sole and exclusive remedy for unsatisfactory work shall be, at CompuBC option, additional attempts by CompuBC must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of CompuBC services would be much greater if CompuBC undertook more extensive liability.
The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of CompuBC, and assumes any and all known risks of injury and property damage that may result.
