We will help you to resolve your problem over remote connection, you need to know how to operate your computer, you need to know the basics like, start menu, my computer, How to download a file from the internet, what is a bowser, etc.

For PC computers:
1) ​A Splashtop application named 'compubc.signed' will download to your computer
2) ​please run the application, follow the instruction and click 'Yes' to continue
3) Once the application is up and running, you will need to provide me with the 9-digit session code

PC Download folder location

Chrome download location

For Mac computers:
You will need to grant additional permissions to Splashtop: 
1) Accessibility
2) Full Disk Access
3) Screen Recording & Microphone
For detailed instructions please click this link
If you are experiencing any download problem, please use this link: Splashtop download page

MAC Download location on the Dock

MAC Download folder in Finder